A. C. "Tuck" Arnold,
As President of Arnold and Arnold, Tuck Arnold leads a loyal team of experienced insurance claim adjusters and surveyors that operate nationwide and the Pacific basin dealing with P&I, maritime, aviation, cargo, agricultural, heavy equipment, stevedore and other claims. Tuck holds a California and Arizona Private Investigator's and the necessary Adjuster's licenses for California, Oregon, Utah, Alaska, Wyoming, Montana and Idaho.
For decades Tuck has successfully been involved with all aspects of claims from investigation, aiding in the settlement negotiations, dealing with all parties including insurance interests, owners and claimants all the way through to a satisfactory closing of claims.
Tuck holds a Juris Doctorate Law Degree and a Bachelor of Science in Criminal Science.
Outside of work Tuck enjoys family time with his wife, daughter, son-in-law and two grandsons. Tuck belongs to two Western trail and ranch riding clubs and participates in his community as a sworn officer in the El Cajon Mounted Police.
Jackson Arnold
Jackson E. (Jack) Arnold is our Chief Financial Officer and an aviation and marine P&I adjuster in our San Diego Office. He has a degree in Accounting and a Master’s in Business Administration both from Western Governors University. He currently holds an FAA Commercial Single and Multi Engine with Instrument Rating. He is the manager of our Unmanned Air Vehicle division and holds an FAA Remote Pilot license with a Small Unmanned Aircraft System rating. He has passed the Texas Insurance Adjusters’ test. In addition to adjusting and investigation, Jack assists our Billing Department. He is the Past Treasurer of the San Diego Independent Insurance Adjusters Association and 2024 President of the Organization of Flying Adjusters. Outside of work, he enjoys spending time with family, flying and driving his Miata. He is the President of the San Diego Miata Club.
Alan currently serves as Claims Manager for all liability claims. Additionally, Alan heads up our Surveillance and Electronic Investigation and Management Unit and is a multi-line Adjuster. He is a graduate of San Diego State University with a degree in Geological Sciences. After graduation, Alan worked for the City of San Diego's Emergency Management and Hazardous Materials Department and a gold mine in northern California. Alan went on to earn his Juris Doctorate degree from a local San Diego law school graduating as the class Valedictorian. He is a member of the California State Bar and an attorney practicing law in California.
Before joining our firm, he ran his own computer and geologic consulting business. Alan has been overseeing our information systems support since 1997. Since joining our firm, he has expanded and developed our computer-based records research and locating system to bring us to the cutting edge of current technology.
Alan's background in the mining business gained him a lot of experience in keeping machinery going, this translated into a very good appreciation of things mechanical. This has proven invaluable in evaluating physical damage claims. He handles a large percentage of our smaller boat claims, ranging from 6 feet to 105 feet, and aircraft claims where his background has been very helpful. Alan also handles a majority of the San Diego area crew member and passenger personal injury claims for the sport fishing and whale watching fleet.
Alan joined the firm in 1997.
Frank Flores is the Claims Manager in our Philadelphia, Pennsylvania operating
location. He is a Senior Marine Operations expert, a hull and cargo surveyor and
P&I adjuster. He handles cargo, marine, aircraft and CGL claims for the East
Coast.
Frank has sailed on numerous types of US Navy vessels in all positions from Engineering Officer to Senior Officer of the Deck (Underway). He is a graduate of the United States Naval Academy in Annapolis, Maryland, and served as a Surface Warfare Officer directly responsible for all ship movement and navigation
of a 6000 person Aircraft Carrier both on the high seas, as well as during warfare
exercises and regional conflicts. He also served as a United States Marine Corps Liaison Officer where he developed a group of subordinates to become dedicated to mission purpose and successfully led 20 indirect fire logistics missions. As legal officer of several commands, he conducted thorough investigations of engineering malfunctions and personnel infractions.
Frank has over 17 years of experience in the private sector, having held multiple leadership positions in Fortune 500 pharmaceutical companies where he operated in the quality, engineering, regulatory, supply chain, financial and manufacturing spaces. As a Lean Expert, Frank maximized operational efficiency through hands-on investigations of engineering and supply chain process deficiencies and by initiating end-to-end manufacturing improvements that resulted in increased profitability and fewer government audits. Operating as the Plant Site Lead for Global Procurement, he was responsible for all incoming materials for the largest plant site in the manufacturing network and resolved over 100 supplier issues.
He is a certified Lean Six Sigma Black Belt which has enhanced his investigative skills by employing a structured approach to problem solve and conduct robust root cause analysis in the areas of manufacturing and logistics.
Frank joined the firm in 2018.
Hope DeLong is the resident Claims Manager of our Lima, Ohio, General Lines office and our Aviation Claims Manager. She handles Aviation, Marine, Cargo, Auto, Fraud and CGL claims. In addition to adjusting, Hope does liability and general investigations for local attorneys; as well as doing aircraft, automobile and marine value appraisals. She is a graduate of Andrews University with a Bachelor of Technology degree. Hope is an FAA licensed Commercial Pilot and holds Instructor Certificates for both Single and Multiengine Land Aircraft. She currently has about 1,500 flight hours in a wide variety of General Aviation aircraft. She has formal schooling in aircraft maintenance, automobile damage appraisal and marine propulsion systems. Hope is a past President of the Organization of Flying Adjusters, the national aviation claims adjusting professional association, and has been the executive secretary for the last 20 years.
She has been a claims adjuster since 2000 and joined our firm in 2008.
Kody Spencer is a multiline adjuster based in our Bellingham, Washington, operating location, handling aviation, marine, cargo, CGL, property and agriculture claims throughout the Northwest region. He holds a degree in Geology from Colby College, and has completed The Institutes AIC program, with adjuster’s licenses in Washington, Oregon, Montana, and Idaho. Kody is a fourth generation pilot, and started flying gliders at a young age, moving on to fly around remote areas ranging from Alaska and Arctic Canada to New England.
Kody joined our firm in 2017.
Lauralee Meade is the Claims Manager for our passenger vessel and related claims. She is the Team Leader of our Lake Havasu operating location. She is the area’s Senior Liability Adjuster as well as Marine and Aviation Adjuster, Cargo Inspector, General Lines Investigator and Surveillance Supervisor. She also oversees liability and crew claims in the Los Angeles – Long Beach area. Lauralee is a sought after mediation and arbitration representative with an exceptional track record. Lauralee handles vessel boardings, as well as, passenger and crew claims. Lauralee is also a member of the International Association of Marine Investigators.
She first joined our firm in 1989.
Marc Caravaggio
Marc currently serves as our claims manager for marine hull claims.
Paul Bryson
Paul Bryson is a surveyor and maritime hull adjuster in the Los Angeles / Long Beach area. Paul serves as our secondary claim manager for marine hull claims.
